> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oncoeverything.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Emails the platform sends

> Every automatic email, who gets it, and when.

## To you

| Subject | When |
| - | - |
| "REQ-…: … request from …" | Someone sends a form |
| "REQ-…: question on quote version …" | A buyer asks a question on a quote |

The platform sends these to [hello@oncoeverything.com](mailto:hello@oncoeverything.com).

To answer the buyer, reply to the email. The reply goes to the buyer's address.

## To buyers

| Subject | When |
| - | - |
| "Your OncoEverything account" | They sign up, or someone invites them |
| "Your OncoEverything sign-in link" | They ask for a link, or you click **Send sign-in link** |
| "Your quote for REQ-…" | You send a quote |
| "About your request REQ-…" | You use **Write to the buyer** |
| "Invoice … from OncoEverything" | You click **Issue and send** or **Send again** |
| "Receipt …" | They pay by card |
| "Your copy of …" | A copy of a report is ready for them |

When a buyer replies to one of these emails, the reply goes to [hello@oncoeverything.com](mailto:hello@oncoeverything.com).

## Nothing is sent when

* A request changes state.
* You add a note.
* A buyer accepts a quote. The buyer gets a sign-in link, but you get no email.
* You record a payment, void an invoice, or disable an account.


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