> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oncoeverything.com/llms.txt
> Use this file to discover all available pages before exploring further.

# The requests queue

> Every form on the site goes here. How to find a request, and what the states and the Late flag mean.

Every form on the site creates a **request**: a report question, a waiting-list sign-up, a quote request, a contact message. They all go into one list, under **Requests** in the sidebar.

![The request queue with views, filters and a list of requests](https://mintcdn.com/oncoeverything/UEKRQw1m7FgJs3Iu/images/screens/queue.png?fit=max\&auto=format\&n=UEKRQw1m7FgJs3Iu\&q=85\&s=8e1014bc3dda7791361ff2ca16b486b3)

The queue

Each request gets a reference such as `REQ-1042`. You also get an email for each new request, with the subject "REQ-1042: … request from …" and a button that opens it.

## Views

The links above the list switch between views. Each shows a count.

| View | Shows |
| - | - |
| **Open** | Everything that is not Closed, Declined or Lost. This is where you start. |
| **Quoted** | Requests with a quote out |
| **Late** | Requests that have waited too long |
| **Delivered** | Requests where the files went to the buyer |
| **All** | Every request |

## Find a request

* **Search** by reference, name, company, email or any words in the message.
* **Filter** with the **Any state**, **Any segment**, **Any type**, **Any organization** and **Any age** menus.
* To find requests that have no organization, select **No organization**.
* **Sort** by **Last activity** (the default) or **Received**.

The web address contains your search and filters. You can bookmark a filtered list, or send the link to a colleague.

## States

A request moves through these states. The table shows who it waits on, and how long it can wait before it is marked **Late**.

| State | Means | Waits on | Late after |
| - | - | - | - |
| **New** | Arrived, nobody has looked | You | 1 day |
| **Triaged** | Read and categorized | You | 2 days |
| **Scoping** | Working out what it is | You | 5 days |
| **Quoted** | Priced and sent to the buyer | The buyer | 10 days |
| **Accepted** | The buyer accepted the quote | You | 3 days |
| **In progress** | Being built, against a due date | You | The due date |
| **Delivered** | Report attached and sent | Nobody | — |
| **Closed** | Finished, won or lost | Nobody | — |
| **Declined** | The buyer declined the quote | Nobody | — |
| **Lost** | Went quiet, or went elsewhere | Nobody | — |

> [!NOTE]
>
> The times in the Late column are starting values. Tell us your target times and we change them.

### What moves a request

The platform makes three moves automatically:

* A new form submission starts as **New**.
* When you send a quote, the request moves to **Quoted**.
* When the buyer accepts the quote, the request moves to **Accepted**. The platform sets its due date to today plus the quote's delivery days.

You make every other move yourself, in the **Move it** panel on the request. See [Work a request](https://docs.oncoeverything.com/requests/work-a-request.md).

### How Late works

A request is **Late** when its due date has passed, or when it has stayed in one state longer than the time in the table. A request in **Delivered**, **Closed**, **Declined** or **Lost** is never **Late**.

* A state change resets the time in that state. A new note does not.
* Late is only a red flag in the list. Nobody gets an email about it.

You cannot delete a request. The database also refuses a delete. When you finish with a request, move it to **Closed**.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.