> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oncoeverything.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Work a request

> Read a request, move it along, write to the buyer, keep notes, and send files.

Click a request in the queue to open it. The left side shows its status and who sent it. The main column shows what they asked, the quote, the files and the history.

![A request page with its state, quote, files and history](https://mintcdn.com/oncoeverything/UEKRQw1m7FgJs3Iu/images/screens/request.png?fit=max\&auto=format\&n=UEKRQw1m7FgJs3Iu\&q=85\&s=9afeece3f51512c46621ec0777108892)

A request with an accepted quote

## Status

* The state badge, and a red **Late** flag if it applies.
* **Waiting on**: You, The buyer, or Nobody.
* **In this state**: how long it has been there.
* **Received**, and **Due** once the request has a due date.

## Move it

**1. Pick the new state**

Open the **State** menu. Each state shows a line on what it means.

**2. Add a note, if you want**

A **Note** box appears. The note goes into the history.

**3. Click Move to …**

The page confirms "Moved to …".

> [!NOTE]
>
> A change of state does not send an email to the buyer. If you move a Closed, Declined or Lost request back to an earlier state, the history records it as a reopen.

## Due date

When the buyer accepts a quote, the platform sets the due date. To change it, use the **Due date** box.

**1. Pick a date**

The request is due at the end of that day.

**2. Click Set due date**

The history records the change.

To remove the due date, click **Clear**.

## Organization

In the **Organization** menu, attach the request to the buyer's company. You need this before you can send files. When a buyer accepts a quote, the platform attaches the request to the buyer's organization.

## Write to the buyer

**1. Click Write to the buyer**

A panel opens. It shows the address it goes to.

**2. Write your message**

Write only what the buyer needs.

**3. Click Send to …, then Send**

The buyer gets an email with the subject "About your request REQ-…". The history shows it as **Email out**.

The buyer's reply comes to the company inbox, not to the request. To keep a record, paste the important part into a note.

## Add a note

Click **Add a note**. Notes are for your team only. The platform never sends them by email.

## Files

In **Files**, click **Attach a file** to add a report or any other file to the request.

* Each file shows **Not sent yet**, **Sent** with a date, or **Withdrawn** with a date.
* **Send** gives the buyer's organization access, and emails them a download link. Pick the organization on the left first.
* **Withdraw** removes the access.

## History

**History** shows everything that happens to a request, newest at the top:

* State changes.
* Notes.
* Emails in and out.
* Quotes sent and accepted.
* Files attached, sent and withdrawn.

Each entry shows who did it and when.


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